Reviews

03/20/2021

The building and the staff have been excellent so far! Ava and Sarah in the leasing office have been a tremendous help. Johnny and Rolando (Building Engineers) have gone above and beyond to fulfill any maintenance request. They even found my house keys after a quite peculiar way of losing them. Thanks, Mason team!

03/19/2021

The Mason is truly one of the premier residential buildings in Chicago. Excellent amenities and staff. They don't treat you like just another transaction and they truly care about the property, not simply trying to capitalize on a hot RE market in the West Loop. Highly recommend!

03/18/2021

I moved here from Texas last February, right before Covid hit. I can say the entire staff here has done a phenomenal job given the circumstances in maintaining a thriving community. From socially distanced hosted events with local businesses, virtual events and pivoting quickly to keeping the building well sanitized and safe through enforcement of rules (without being overbearing) and increased levels of cleaning (the maintenance and cleaning staff has been incredible). The apartments themselves are modern, the facilities are very nice, and the neighborhood is wonderful. We made a great choice in choosing the Mason as our first home in Chicago and just renewed our lease for another 12 months.

03/17/2021

I met Johnny and Mike and both responded same day and took care of everything I requested. Very nice team and very helpful.

03/16/2021

We just moved-in over the weekend and we're extremely happy with our decision to reside here. The process from signing to receiving keys (+ a very appreciated little welcome kit) was made very easy by Ava B and Sarah O. It truly feels like a resort here. So far, so good! Additionally, an added bonus is the on-site maintenance crew. Johnny stopped by today and our experience with his service was nothing short of friendly, flexible,and efficient. Happy to have them nearby.

A P

04/07/2020

The Mason has amazing staff and the best part it has GOOGLE FIBER internet. 1 GIG (1,000 MBPS) download and 1 GIG (1,000 MBPS) upload.

Greg D

02/05/2020

I moved into the Mason 2 months ago and while the weather outside was chilly and inhospitable on moving day, the experience inside was (and is) anything but. Ava Bobola who works in the leasing office and is managing resident needs is my primary contact. I cannot say enough positive things about her. She is very responsive, knowledgeable, and incredibly passionate about ensuring and delivering a superior occupant experience. The West Loop is a very popular and hyper-competitive area for attracting tenants and Ava has been an exceptional brand ambassador for The Mason. She has been instrumental in differentiating it from other properties and attracting and sustaining very satisfied residents...myself included. The Mason is a superb property I am happy to endorse, but my thanks especially to Ava for helping deliver on it's promise to be an extraordinary home for it's tenants.

Isaac H

01/22/2020

Amazing design, friendly staff, great amenities, sweet location. It deserves six stars instead of five!

Drew S

01/08/2020

My husband and I have been at the Mason for just over 6 months now, and it's been a great place to call home. A+++ for maintenance in particular. Johnny and Rolando are amazing. They go above and beyond the call of duty, they even hung our heavy mirrors for us when we moved in! Every request has been attended to immediately, and they are great at finding solutions. We recently broke our closet shelf due to the amount of weight we put on it. I submitted the maintenance request Sunday night, and Rolando was in our apartment Monday morning fixing it. He offered up a solution to add a second shelf to help offset the weight of our belongings and we couldn't be happier with the outcome. Thank you for your level of service!

Matthew T

01/07/2020

Wonderful experience with Building Engineer Johnny Chaidez, who is eager to provide excellent service. Helped us with engineering and handyman work. Made us feel right at home. Thank you, Johnny!

Brian C

11/14/2019

Rolando fixed a apartment issues quickly and professionally. This is my first time renting a apartment and so far the Mason staff has been top notch.

Nichelle V

11/09/2019

The Mason has been such a great place to call home thus far. Everything I’ve needed help with has been handled with ease and no hassle! Johnny, one of the in house engineers answered my work order extremely quick and made sure that what I needed done was completed with perfection. We have been treated so kindly here by Ava and the rest of the staff as well. Best place to live in the West Loop!

Idong

10/26/2019

Great place to live, amazing views, and awesome staff. Johnny is always very helpful and gets things done quickly.

Marissa M

10/25/2019

Alexia is the most professional and sincere. I looked at so many places and the reason i moved into 180 north ada was because of her. She was amazing and such a great person to work with!

Abril E

09/30/2019

I had a problem with my door handle but the maintenance guys are on top of it. Johnny did a great job fixing my door handle and made sure everything else in my apartment was good.

Brad K

09/25/2019

Incredible building, but even better staff! Alexia and Ava from leasing have made my first week in the Mason outstanding, they are both approachable and will work to make your new apartment feel like home. Johnny and Rolando might be the best 2 maintenance staff I have ever encountered... Customizing closets, helping with the smart VRF systems, coming in on Saturday when there's an issue, and doing it all with a smile. You guys are amazing! So far they have happy hours, free yoga classes and group fitness, a state of the art coffee machine and a nice dog wash and dog run for our Frenchie. Great first week at the Mason!

Divij N

09/13/2019

Rolando is awesome!! Their service is great and maintenance is 10/10. Tour one of the apartments for sure!!

Dawn T

09/03/2019

Want to thank the team here at The Mason for making my move in so easy.. The in house maintenance Johnny and Rolando are A+ .. thanks again guys for helping and answering all my requests..

Radha D

08/08/2019

The Mason has been incredible! Everyone that works in the building is super helpful and accommodating. The community is very nice - the gym and the pool are spacious enough and all the residents are super friendly. The view from the rooftop is one of the best I have seen in Chicago and the apartments are extremely well thought out with high-end appliances and outlets everywhere! Could not be happier with calling The Mason home!

Greenekj11

07/01/2019

Melanie L

06/30/2019

Toured this building today and it was a beauty! The Mason is a brand new apartment building in the West Loop / Fulton Market area with 5 star amenities. From their resort style pool, to the top notch fitness equipment, with a rooftop grill area, and even a work from home office space - it's a gem. They offer studios - 3bdr apartments, with a ton of different layout options. The Mason is currently offing a 1 month free special. Only open a few weeks, this building is leasing fast and I can understand why!